Payment Conditions

1. Payment system

Studio uses Stripe as a payment processor. Stripe is a payment platform certified with the highest level of security in the industry (PCI-DSS Level 1).

Security guarantees:

Secure payment managed by Stripe, with encryption, card data tokenization and PCI-DSS Level 1 compliance.
Card data tokenization
3D Secure 2 (3DS2) verification
Fraud detection through artificial intelligence
Compliance with the Payment Services Directive (PSD2)

Important: Studio does NOT store card numbers, CVV codes or complete bank details. All sensitive information is managed exclusively by Stripe.

2. Available credit packs

2.1 Studio Starter

Feature	Detail
Precio	€9.00 (VAT included)
Créditos	10
Precio por crédito	€0.90
Ideal para	Test the engine with your own topics

2.2 Studio Pro ⭐ (Most popular)

Precio	€39.00 (VAT included)
Créditos	50
Precio por crédito	€0.78
Ahorro	13% compared to Starter
Ideal para	Regular publishing with brand profiles

2.3 Studio Business

Precio	€129.00 (VAT included)
Créditos	200
Precio por crédito	€0.65
Ahorro	28% compared to Starter
Ideal para	Teams and blogs with high publishing volume

2.4 Studio Enterprise

Precio	€499.00 (VAT included)
Créditos	1,000
Precio por crédito	€0.50
Ahorro	45% compared to Starter
Ideal para	Agencies and large-scale content production

2.5 Common features of credits

They DO NOT expire: Use them whenever you want, no deadline
Each generation consumes between 1 and 5 credits depending on content type
They are NOT transferable: Credits are linked to your account
They are NOT refundable once added to the account and immediate execution of the service has begun with the user's express acceptance, except for applicable legal obligations or the exceptions indicated in section 7

3. Purchase process

Step 1: Selection

Choose the credit pack you want to purchase from the /pricing page or when prompted when trying to generate content.

Step 2: Secure checkout

You will be redirected to Stripe's secure payment page. At no time does your bank details pass through Studio's servers.

Step 3: Data entry

Enter your preferred payment method. Stripe will verify the transaction via 3D Secure 2 if necessary.

Step 4: Confirmation

Once payment is complete:

• You will receive a confirmation email from Stripe
• Credits will be automatically added to your account
• You can see your new balance in the user panel

Processing time: Instant (maximum 2 minutes under normal conditions)

4. Accepted payment methods

We accept:

• Credit cards: Visa, Mastercard, American Express
• Debit cards: Visa, Mastercard
• Google Pay
• Apple Pay
• Link (one-click payment if you have a Stripe account)

We DO NOT accept:

• PayPal
• Bank transfers
• Cryptocurrencies
• Cash
• Bizum

5. Invoicing

5.1 Automatic invoices

All purchases generate an automatic invoice that is sent to your email from Stripe.

5.2 Invoices with tax data

If you need an invoice with your complete tax data (for companies or self-employed):

1. Enter your data during Stripe's checkout process:
- • Tax ID/VAT
- • Company name
- • Tax address
2. The invoice will be generated automatically with this data

5.3 Access to previous invoices

• Option 1: Look for Stripe's confirmation email (contains link to invoice)
• Option 2: From your panel → "Manage Billing" → "View history"
• Option 3: Access Stripe's customer portal

5.4 Invoice format

• Format: PDF
• Language: Spanish
• Content: Complete VAT breakdown, invoice number, date, items

6. VAT and taxes

6.1 Prices with VAT included

All prices shown include Spanish VAT (21%).

Breakdown:

Pack	Taxable base	VAT (21%)	Total
Studio Starter	€7.44	€1.56	€9
Studio Pro	€32.23	€6.77	€39

6.2 EU business customers

If you are a company established in another EU country with a valid intra-community VAT number:

1. Enter your VAT ID during Stripe's checkout
2. It will be automatically verified in the VIES system
3. If valid, reverse charge will be applied (0% VAT)
4. You must declare VAT in your country according to local rules

6.3 Customers outside the EU

Stripe may calculate and apply the corresponding taxes based on the data entered at checkout, the customer's location and the available tax configuration.

7. Refund policy

7.1 General rule: NOT refundable

Credits are digital products that are delivered instantly. Once the purchase is complete, they are not refundable because:

• They are immediately added to your account
• They can be used without time restriction
• We offer 3 free generations to try the service before buying

7.2 Exceptions: When we DO refund

Situation	Deadline	Procedure
Documented technical error preventing credit use	14 days	Contact support with screenshot
Double charge due to system error	14 days	Automatic refund once verified
Serious service quality problem	7 days	Case-by-case evaluation

7.3 How to request a refund

1. Send an email to soporte-studio@apisdom.com
2. Subject: "Refund request: [Transaction ID]"
3. Include:
- • Detailed description of the problem
- • Screenshots
- • Date and time of incident
- • Transaction ID (available in Stripe's confirmation email)
4. Response time: 5 business days
5. Refund time: 5-10 business days (depending on your bank)

7.4 Right of withdrawal (EU legislation)

According to Directive 2011/83/EU, you have the right to withdraw from any online purchase within 14 days. However, as this is digital content that is supplied immediately:

• During checkout, you are expressly informed that:
- - Contract execution begins immediately
- - By accepting, you expressly consent to the immediate start of execution and acknowledge that, once the supply of digital content has begun, you may lose your right of withdrawal under applicable law
• This waiver is in accordance with article 103 of Royal Legislative Decree 1/2007 (Consumer and User Law)

8. Payment security

8.1 PCI-DSS Level 1 Certification

Stripe maintains the highest security certification in the payments industry:

• Annual audits by independent third parties
• Compliance with all PCI-DSS requirements
• Bank-level security infrastructure

8.2 What data does Studio store?

Data	Do we store it?
Card number	❌ NO
CVV/CVC	❌ NO
Expiration date	❌ NO
Bank details	❌ NO
Stripe Customer ID	✅ YES (technical/pseudonymous customer identifier in Stripe)
Transaction history	✅ YES (date, pack, amount)
Credit balance	✅ YES

8.3 Strong authentication (PSD2)

We comply with the European Union's Payment Services Directive 2 (PSD2):

• Two-factor authentication (2FA) when required
• 3D Secure 2 for additional verification
• Enhanced fraud protection

9. Payment method management

Update your card

Studio does not store cards directly. To update your payment method:

1. Go to your user panel
2. Click "Manage Billing"
3. You will access Stripe's customer portal
4. From there you can add, remove or modify payment methods

Delete payment data

Studio does not store complete card data. Payment methods are managed through Stripe. You can request support regarding your payment data at soporte-studio@apisdom.com, bearing in mind that billing and transaction data may be retained for the applicable legal periods.

• Billing data is kept for 5 years due to Spanish tax obligations
• Unused credits will not be refunded

10. Price changes

We reserve the right to modify credit pack prices:

• Will be notified 30 days in advance
• Already acquired credits maintain their value regardless of future changes
• Changes do not affect previous purchases

11. Currency

All prices are shown and charged in Euros (EUR).

If your card is issued in another currency, your bank will apply the exchange rate in effect at the time of the transaction. Studio does not charge additional fees for currency conversion, although your bank may do so.

12. Contact

For payment and billing inquiries:

Email:

soporte-studio@apisdom.com

Address:

Alicante, Spain

Last revised: May 24, 2026